our services
Customized Solution Service
Customized Solution Service
In response to the geological conditions, mineral types, production capacity requirements and environmental protection standards of different mining areas, we have set up a professional technical team to provide one-on-one customized services. By conducting on-site surveys of mining conditions and accurately calculating production parameters, we tailor-make complete sets of equipment configuration schemes such as crushing, screening and conveying for customers. At the same time, we integrate intelligent and energy-saving technical concepts to ensure that the schemes are feasible, economical and forward-looking. From equipment selection, process layout to process optimization, we provide technical demonstration and scheme adjustment throughout the process, helping customers maximize resource utilization and accurately control production costs.
Professional Installation and Commissioning Service
Professional Installation and Commissioning Service
We have an experienced team of installation and commissioning engineers to provide standardized and normalized on-site installation and commissioning services. After the equipment is delivered, the engineers will arrive at the site simultaneously and carry out equipment hoisting, pipeline connection, circuit commissioning and other work in strict accordance with the construction plan to ensure that the equipment installation accuracy and safety performance meet the standards. During the commissioning phase, multiple rounds of inspections such as no-load test run and load test will be conducted to accurately calibrate equipment parameters until the equipment reaches the optimal operating state. At the same time, we provide basic operation guidance for on-site operators of customers, explain the core structure of the equipment and safety precautions, ensuring rapid commissioning after installation.
Full-Life Cycle After-Sales Maintenance Service
Full-Life Cycle After-Sales Maintenance Service
We have established a global after-sales service network to provide 7×24-hour rapid response service. Customers can feedback problems through multiple channels such as telephone, online customer service and after-sales hotline. We will provide solutions within 2 hours and arrange engineers to arrive at the site to handle emergency failures within 48 hours. We regularly provide equipment inspection services to troubleshoot potential faults in advance and issue inspection reports and maintenance suggestions; we provide sufficient inventory guarantee for wearing parts to realize rapid delivery and replacement. At the same time, we provide equipment overhaul and upgrading services. According to the development of industry technology and customer production needs, we upgrade the performance of old equipment, extend the service life of equipment and improve production efficiency.
Systematic Technical Training Service
Systematic Technical Training Service
To help customers proficiently master equipment operation and maintenance skills, we provide systematic technical training services. The training content covers core modules such as equipment operation specifications, daily maintenance points, common fault diagnosis and safety operation procedures. It adopts the mode of “theoretical explanation + on-site practical operation” and is taught by senior technical instructors. We can flexibly arrange the training time and location according to customer needs, supporting various forms such as centralized training in the factory and on-site resident training. At the same time, we provide long-term technical consulting support to professionally answer technical problems encountered by customers in the subsequent production process, helping customers build a professional operation and maintenance team and ensuring long-term stable and efficient operation of equipment.
Why choose us?
As a professional manufacturer focusing on the mining equipment sector, we have always adhered to the service philosophy of “Customer First, Full-Process Escort”. We provide global mining customers with integrated service support covering the entire life cycle of equipment, from project planning to later operation and maintenance, comprehensively ensuring efficient and stable production operations.